Privacy Policy
This Privacy Policy governs the collection, processing, and protection of information by Moso International Private Limited (parent company of Roasted Makhana, Moso Foods, and National Makhana Udyog) across our website, commercial inquiries, sample requests, and global export operations.
1. Parent Entity & Scope of This Policy
This website (roastedmakhana.com) is an official digital portal dedicated to roasted, seasoned, and OEM Fox Nut (Makhana) products, operated under the auspices of:
Corporate Registered Office: 5th Floor, Vittiy Nigam Bhawan, Opposite DD NEWS, Fraser Road, Patna – 800001, Bihar, India
Central Roasting & Processing Plant: Charkhi, Korha, Katihar District, Bihar - 854108, India
Affiliated Brands: Roasted Makhana, Moso Foods (https://www.mosofoods.com), and National Makhana Udyog (https://nationalmakhana.com).
This policy outlines our commitments under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI), and applicable international data privacy frameworks (including GDPR principles for our global export clients in the European Union, United States, and GCC regions).
2. Information We Collect
We collect information strictly necessary to provide quotation estimates, sample dispatches, bulk supply contracts, and institutional manufacturing services:
A. Personal & Contact Information
When you submit a contact inquiry, request a bulk quotation, or order evaluation flavour sample kits: your full name, business email address, direct phone/WhatsApp number, designation, and physical delivery address.
B. Commercial & Entity Details
For institutional buyers, OEM white-label clients, and export importers: company legal name, GSTIN (for Indian entities), Import Export Code (IEC), national VAT/Tax ID, destination discharge port, target container size (20ft/40ft HC), and custom recipe specifications.
C. Technical & Usage Data
Device IP addresses, browser types, operational language, session durations, and referral headers used solely for network telemetry, server load balancing, and anti-fraud monitoring.
3. Purpose of Processing Your Information
Your information is utilized solely for lawful business transactions and manufacturing communications:
- Fulfillment of Commercial Requests: Preparing formal proforma invoices, Certificate of Analysis (COA) test reports, and FOB/CIF shipping quotes.
- Sample Evaluation Kits: Shipping fresh roasted and seasoned sample batches directly from our Katihar plant to prospective brand partners.
- Statutory Food Safety Compliance: Maintaining audit records required by FSSAI, USFDA registration protocols, APEDA export declarations, and ISO 22000 trace logs.
- Contract Manufacturing Communication: Coordinating private-label packaging approvals, cylinder engraving proofs, and lab nutritional testing.
5. Global Export & Cross-Border Transfers
As an active global export manufacturer under parent company Moso International Private Limited, we routinely process inquiries and commercial contracts across North America, the European Union, the United Kingdom, Australia, and GCC nations.
Any personal or business data transferred outside of your home country is protected through recognized legal safeguards, including Standard Contractual Clauses (SCCs), secure encrypted transmission channels, and compliance with destination trade laws.
6. Information Security & Retention
We employ rigorous technical and organizational security controls to protect your data:
We retain commercial data for as long as necessary to complete commercial contracts, fulfill warranty/quality tracing periods, or satisfy statutory tax and excise record-keeping obligations under Indian law.
7. Your Legal Rights
Depending on your jurisdiction, you possess the right to:
- Request access to the personal data we hold about you.
- Request rectification of inaccurate contact, invoicing, or address information.
- Request deletion of non-essential records (subject to mandatory tax and export compliance laws).
- Opt out of commercial promotional email updates at any time by replying "UNSUBSCRIBE".
To exercise any of these rights, please contact our Compliance Officer at roasted@mosofoods.com.
8. Grievance Officer & Contact Information
In compliance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:
Parent Company: Moso International Private Limited
Corporate Office: 5th Floor, Vittiy Nigam Bhawan, Opposite DD NEWS, Fraser Road, Patna – 800001, Bihar, India
Processing Plant: Charkhi, Korha, Katihar District, Bihar - 854108, India